Policies
No Refund Policy
All sales are final
Every decant and bottle is carefully filled, sealed and checked by hand before it ships. Because fragrances are personal, and because decants can't be resold once they've left us, we do not offer refunds, returns or exchanges. Once your order is placed, it's yours — so please take a moment to read the notes, size and price on the listing before you message us to order.
Why we can't take items back
Decants are poured to order in small batches. Once a vial leaves our hands we have no way of knowing how it was opened, stored or carried, so we can't resell it and can't accept it back. This keeps what you receive guaranteed untouched and unopened by anyone else.
Storage is your responsibility
Fragrance is a living product, and how you keep it matters. Store your decants and bottles upright, tightly closed, away from direct sunlight, heat and humidity — a cool, dark drawer or cupboard is ideal. Leaving a bottle in a hot car, a steamy bathroom, or in direct sun on a windowsill can change the scent, the colour and the strength. akamscents is not responsible for any change, fading, leakage or spoilage that happens after delivery.
Once it arrives, it's in your hands
We take full care up to the moment your order leaves us. From delivery onward, how the fragrance is handled, stored and used is entirely up to you — and we cannot refund or replace items for any change or issue that occurs after arrival.
If something arrived wrong or damaged
The only exception: if your package arrives physically damaged in transit, or we sent the wrong item, message us on Instagram within 48 hours of delivery with a photo of the unopened item and the outer packaging, and we'll make it right.
Questions before you order
Not sure if a scent is for you? Start with a smaller decant before committing to a larger one — that's exactly what they're for. Message us anytime and we'll happily describe the fragrance before you buy.